Frequently asked questions

Here you can find the answer to most frequently asked questions

Covid-19

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Covid-19 policy Kinderdijk World Heritage Foundation

The health of our guests, employees and residents is at all times our main priority. Kinderdijk UNESCO World Heritage has therefore taken numerous Covid-19 measures. Read this page carefully before your visit to enjoy this unique part of Holland in an appropriate way.

Ticket

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What’s included in my ticket?

On our Activities page, you’ll find the full list of activities included in the ticket: https://www.kinderdijk.com/activities/

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Where can I buy tickets?

We only sell tickets online and in the app: Kinderdijk UNESCO Officially. You reserve a time slot of two hours. It is not possible to visit UNESCO World Heritage Kinderdijk without an entrance ticket.

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Do I need to print my e-ticket?

You don’t need to print your e-ticket; displaying it digitally on-screen will do fine.

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Do I have to leave the area once my timeslot has expired?

Yes. The corona crisis has limited the capacity of Kinderdijk World Heritage considerably. Once your timeslot expires, you’ll need to leave the area.

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I didn't receive the confirmation mail including my tickets. What should I do?

Please contact the Reservations department at info@kinderdijk.nl or phone +31 (0) 78 691 28 30. We will check whether we have properly received your order and we will let you know how we can help.

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Can I cancel, return, or exchange the tickets I ordered?

By purchasing a ticket, you agree to our general terms and conditions. As such, your order cannot be cancelled, returned, or exchanged.

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Can I pay using cash?

No. Considering the Covid-19 crisis, we have decided that all our visitor locations are cash-free only.

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Can I get a discount by using my Dutch Museumjaarkaart, CJP, or student cards?

These cards will not get you a discount on your entry tickets.

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Is my gift card still valid?

Did it expire during the Covid-19 period? All gift cards from 3/13/2020 to 12/31/2020 are valid throughout 2020.

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How can I use my gift card?

It is mandatory to reserve a time slot in advance. This means that you have to purchase a ticket on the website prior to your visit. You can hand in your gift card at the entrance so that we can refund the money to your account.

Kinderdijk Visit

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What are the Kinderdijk World Heritage opening hours?

Kinderdijk World Heritage is open nearly all year long. Check our opening hours page for details.

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Are group deals, guided tours or guides available for groups?

For the time being, we are unable to offer group visits like we could before the virus outbreak hit. All our visitor locations can only accommodate limited numbers of visitors at any given time. Still, we aim to be as flexible as we can.

Our reservations department can be reached Mondays to Fridays between 9am and 5pm at info@kinderdijk.nl. We can only respond to requests submitted by email.

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Are pets allowed at Kinderdijk World Heritage?

Dogs on a leash are welcome at all our locations and tour boats. Only the catering facilities in the Visitor Center and at Blokweer Museum Mill are forbidden for dogs. Obviously, exceptions are made for guide dogs (for those with disabilities) accompanying visitors with the relevant ID cards.

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Are there any catering facilities?

We have several spots where you can get an ice cream in summer, a cup of hot chocolate in winter, or a nice sandwich for on the go. Check out our page for detailed information.

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Can I spend the night near Kinderdijk World Heritage?

The immediate vicinity of Kinderdijk World Heritage offers various hotels and bed & breakfasts where you can book your overnight stay. Check out our page.

Accessibility

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What is the visiting address of Kinderdijk World Heritage?

Nederwaard 1b, 2961 AS Kinderdijk, the Netherlands

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What is the best way of travelling to Kinderdijk?

You can travel to Kinderdijk in a number of ways. You will find more information on our route and address page.

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What are the parking rates?

Parking rates are €7,50 for cars, and € 2.50 for motorcycles.

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Are parking spaces for the disabled available?

We have limited parking space for the disabled available.

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Can I make prior reservations for parking spaces?

Prior reservation of parking spaces is possible via this page.

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Are charging stations available for electric cars and/or bicycles?

Kinderdijk World Heritage does not have charging stations for cars and/or bicycles.

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Where can I park my motorcycle?

Motorcycles can be parked at the Kinderdijk World Heritage parking lot. The parking supervisor will direct you to a parking space.

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Where can I park my camper van?

For further information about camper van parking or overnight stays, please refer to our camper van information page.

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Where are coaches allowed to park?

For the time being, we are unable to offer group visits like we could before the virus outbreak hit. All our visitor locations can only accommodate limited numbers of visitors at any given time. Still, we aim to be as flexible as we can.

Our reservations department can be reached Mondays to Fridays between 9am and 5pm at info@kinderdijk.nl. We can only respond to requests submitted by email.

Facilities

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Can I rent bicycles in Kinderdijk?

Although Kinderdijk World Heritage does not rent out bikes as such, several locations in the immediate vicinity do provide bike rental. You can find further details over here.

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Are there options for storing my luggage?

Kinderdijk World Heritage does not provide luggage compartments and/or storage lockers for visitors.

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Is Kinderdijk World Heritage accessible to wheelchairs?

The Wisboom pumping station has special toilet facilities for the disabled.

Other locations with specific wheelchair accessibility include: the multi-screen film theatre, the footpaths, our Cruiser and Prins Friso tour boats, and the millyards. Unfortunately, due to their narrow entrances and steep stairwells, the windmill interiors are inaccessible to wheelchairs.

A limited number of (pushed) wheelchairs are freely available for anyone with mobility impairments arriving at Kinderdijk without their own wheelchair. Please refer to the staff at the Wisboom pumping station to obtain your personal wheelchair. Wheelchair users get free entry to the World Heritage grounds, although their companions do have to pay for their own tickets. Anyone with a special disability license is granted free parking.

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Can I borrow a wheelchair?

Kinderdijk World Heritage has two wheelchairs available that can be borrowed free of charge on the day of your visit. These wheelchairs cannot be reserved in advance. Please inquire at the Wisboom Pumping Station.

Events

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When does Illumination Week take place?

Throughout every first full week of September (Monday through Friday), the world-famous windmills of Kinderdijk are illuminated by floodlights during the evening. This ensures a sensational spectacle that is especially appreciated by many photographers.

The historic mills can be seen from the freely accessible cycling and walking trail traversing the windmill area. Walking through the windmill area is free.

The whole village unites in an effort to add to the brightly lit festive atmosphere, decorating facades with lighting and installing illuminated miniature windmills along the Lek dike. On Illumination Week’s Friday evening, you can visit the local Windmill Market featuring over seventy stands. This annual fair is held near the windmill complex.

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Can I participate in the Windmill Market?

The Kinderdijk World Heritage Foundation is not directly involved in the organisation of Kinderdijk village’s Windmill Market. It is managed by residents united in the local ‘Balkengat’ Playground Committee. Any proceeds from the market will be spent on maintenance of the playground. You can contact the committee, for market stand reservations and other matters, at molenmarkt@gmail.com.

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The Windmill Skating Tour is coming – can I rent skates?

As soon as the ice is growing thicker, our blood starts pumping! Visitors often ask us when the Windmill skating tour will take place, and whether skate rental is available at Kinderdijk World Heritage. Unfortunately, we are not involved in the organisation of the skating tour, and we cannot provide accurate information in the thickness or reliability of the ice. Be sure to check out http://www.schaatsmolentochten.nl/  to stay up to date on all the latest developments.

Miscellaneous

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Lost and found: have you found or lost anything during your Kinderdijk World Heritage visit?

Kindly contact our office at info@kinderdijk.nl. We are happy to help you on your way. Please try to state as many details as you can, including the relevant location, date, and time, and a description of the item. Please note that you will be required to prove that the item belongs to you.

If you have found an item, kindly hand it over at any of our visitor locations. Thank you very much!

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Where can I file a complaint?

Should you have any complaints, feedback, or compliments that you wish to share, please submit them in writing at info@kinderdijk.nl.

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Am I allowed to pilot a drone?

Let’s make one thing clear: drones are wonderful devices, capable of capturing stunning imagery – we wholeheartedly agree with that. Nonetheless, employing drones can easily become a serious nuisance. Since most of our windmills are inhabited, taking the privacy of residents into consideration is a big deal to us. After all, who likes having cameras hovering overhead intruding on your privacy all day long?

In addition, Kinderdijk World Heritage is a protected Natura 2000 area. A wealth of plant life, bird species, and other animals use it as a much needed safe haven to preserve wildlife diversity and habitats. This means that as a rule, flying over Natura 2000 zones is prohibited, to prevent disturbing the peace that flora and fauna need. Professional drone pilots must always obtain prior permission from the Omgevingsdienst Haaglanden authorities. National directives govern drone use by private individuals.

In September 2018, the No Drone awareness campaign was launched under the direction of the Molenwaard and Alblssserwaard municipal authorities. The campaign uses signs, social media, and other means to make Kinderdijk World Heritage visitors aware of the impact that drones have on the daily lives and privacy of our residents. Under current regulations, drone pilots may be fined by force of Molenwaard General Local Directives (Algemene Plaatselijke Verordening) if they cause demonstrable nuisance and are caught in the act. The amount fined is nothing to sneeze at: 410 euros, to be precise. If you did manage to obtain a licence, please be sure to inform us at the Kinderdijk World Heritage Foundation (SWEK). We will inform the millers in turn.

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Is street vending allowed at Kinderdijk World Heritage?

No, it is not. All entrepreneurs require prior permission by the Kinderdijk World Heritage Foundation, as well as a license from the Molenwaard municipal authorities. All license applications can be submitted by mail to info@kinderdijk.nl.

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Can I moor my boat in Kinderdijk World Heritage waters?

No, you cannot. Mooring your boat or other craft at the Kinderdijk World Heritage jetties is strictly forbidden.

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Where can I find information about educational materials and curriculum programmes about Kinderdijk World Heritage?

On this website, you will find a wealth of information about the history and background of Kinderdijk. For any special projects, feel free to submit your requests by email. Kinderdijk does not have posters, premiums, or free handouts available for these purposes. For further information, please contact our staff.

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Further questions

If you have any further questions, please contact us at info@kinderdijk.nl, or by phone at +31 (0) 78 691 28 30.