Frequently asked questions

Here you can find the answer to most frequently asked questions

Ticket

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What’s included in my ticket?

Your entry ticket includes the following:

Nederwaard Museum Windmill
Duration: 30 minutes
Visit the windmill at your leisure and meet the miller. During your visit to the Nederwaard Museum Mill, a brick basin drainage mill from 1738, you’ll step right into history. Take in the interior dating from the 1950s, as it was when the last occupants left this mill. Check out an exhibition featuring photos from Hoek miller’s family album. What clothes did they wear? Where did the children go to school? What toys did they have to play with? Lie down in the bedstead and close your eyes as you listen to the creaking of the mill’s mechanism. Allow your imagination to be captivated by this centuries-old monument.

Blokweer Museum Windmill
Duration: 30 minutes
Visit this unique hollow post windmill and the surrounding millyard at your leisure. Meet the miller and watch him or her in action.
Jump back to the 1950s and get acquainted with the miller to learn about the tricks of the trade. He or she can tell you all about the water level, the vegetable plot, the history of the Alblasserwaard area, and of course, this unique windmill. The millyard is home to all sorts of farm animals, including our beloved goats Milly and Molly. When the weather is nice, this is a superb spot to grab a seat on one of the picnic benches.

Multi-screen film at De Fabriek Secondary pumping station
Film duration: 12 minutes
This twelve-minute film is displayed on several screen simultaneously, each one presenting  different characters with their own stories to tell. Plunge headfirst into the tale of Kinderdijk’s struggle against the water, find out how Kinderdijk came about, and discover why the name Kinderdijk is actually Dutch for ‘Children’s Dike’. De Fabriek is a fine place to start your World Heritage visit.

Wisboomgemaal Engine room
Duration: 10 minutes
The engine room used to serve as the beating heart of the Wisboom pumping station. The host will tell you all there is to know about the history surrounding this pumping station, which was commissioned in 1868, and the brutal work that was needed to keep the machines running. In 1924, the pumping station switched from using steam-powered turbines to electric generators. The huge centrifugal pumps and flywheels are still on display as eye-catching reminders of a proud industrial heritage.

Audio tours in the Kinderdijk UNESCO Official app
Duration: 45/90 minutes
Short and extended audio tours for children and adults. Care to find out more about the special wildlife around Kinderdijk? Join Arjan Postma, the best-known forrester of the Netherlands, on a trip straight through the windmill area.

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What kind of boat matches my boat tour ticket?

Our tour boat tickets give you access to either a round trip on the Cruiser, or a hop-on and hop-off trip on the Friso.

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Where can I buy tickets?

Tickets are sold through our website, or at the cash registers in the Visitors Centre, the Wisboom Pumping Station, the Nederwaard Museum Mill, and the Blokweer Museum Mill.

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Do I need to print my e-ticket?

You don’t need to print your e-ticket; displaying it digitally on-screen will do fine.

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I didn't receive the confirmation mail including my tickets. What should I do?

Please contact the Reservations department at info@kinderdijk.nl or phone +31 (0) 78 691 28 30. We will check whether we have properly received your order and we will let you know how we can help.

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Can I cancel, return, or exchange the tickets I ordered?

By purchasing a ticket, you agree to our general terms and conditions. As such, your order cannot be cancelled, returned, or exchanged.

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Can I get a discount by using my Dutch Museumjaarkaart, CJP, or student cards?

These cards will not get you a discount on your entry tickets or tour boat tickets. You can get a discount, however, by purchasing your entry tickets or tour boat tickets online!

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Do you have any special offers at the moment?

The Kinderdijk World Heritage Foundation gives all guests an extra discount on any tickets purchased online. This means that buying your tickets online in advance is cheaper than buying them at the cash register.

The following special offers apply at the Kinderdijk location:

On display of your BankGiro Loterij VIP-card, guests get an extra 20% discount on their entry fees. This discount can apply to a maximum of four persons.

We also accept the combination ticket for the NS, Qbuzz and Kinderdijk. Upon arrival in Kinderdijk, tickets will be scanned and visitors will receive a printed ticket, valid in Kinderdijk.

On the Waterbus website, you can buy a combined Waterbus and Kinderdijk ticket at discount rates.

Kinderdijk Visit

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What are the Kinderdijk World Heritage opening hours?

Kinderdijk World Heritage is open nearly all year long. Check our opening hours page for details.

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Are group deals, guided tours or guides available for groups?

You can find our group deals and more on our  group deals page. You can also ask any specific questions using our contact form. Reservations are required for all groups larger than 15 persons.

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Do I need to make reservations?

If you are planning an individual visit to Kinderdijk World Heritage, prior reservations are not necessary. Reservations are required for groups of 15 members or more, however. To this end, please contact the Reservations department at info@kinderdijk.nl  or dial +31 (0) 78 691 28 30.

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Are pets allowed at Kinderdijk World Heritage?

Pets and other animals are not allowed inside the museum mills, but dogs on a leash are permitted on the site, except on the millyards surrounding the museum mills. The film theatre in De Fabriek Secondary pumping station is off-limits for pets. Obviously, exceptions are made for guide dogs (for those with disabilities) accompanying visitors with the relevant ID cards. Pets are allowed on the tour boats and in the Wisboom Pumping Station.

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Are there any catering facilities?

We have several spots where you can get an ice cream in summer, a cup of hot chocolate in winter, or a nice sandwich for on the go. Check out our page for detailed information.

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Can I spend the night near Kinderdijk World Heritage?

The immediate vicinity of Kinderdijk World Heritage offers various hotels and bed & breakfasts where you can book your overnight stay. Check out our page.

Accessibility

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What is the visiting address of Kinderdijk World Heritage?

Nederwaard 1b, 2961 AS Kinderdijk, the Netherlands

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What is the best way of travelling to Kinderdijk?

You can travel to Kinderdijk in a number of ways. You will find more information on our route and address page.

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What are the parking rates?

Parking rates are €5 for cars, and € 2.50 for motorcycles.

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Are parking spaces for the disabled available?

We have limited parking space for the disabled available.

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Can I make prior reservations for parking spaces?

Prior reservation of parking spaces is not possible.

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Are charging stations available for electric cars and/or bicycles?

Kinderdijk World Heritage does not have charging stations for cars and/or bicycles.

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Where can I park my motorcycle?

Motorcycles can be parked at the Kinderdijk World Heritage parking lot. The parking supervisor will direct you to a parking space.

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Where can I park my camper van?

For further information about camper van parking or overnight stays, please refer to our camper van information page.

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Where are coaches allowed to park?

Coaches can park at the designated coach parking lot in Nieuw Lekkerland. You can find detailed information over here.

Facilities

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Can I rent bicycles in Kinderdijk?

Although Kinderdijk World Heritage does not rent out bikes as such, several locations in the immediate vicinity do provide bike rental. You can find further details over here.

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Are there options for storing my luggage?

Kinderdijk World Heritage does not provide luggage compartments and/or storage lockers for visitors.

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Is Kinderdijk World Heritage accessible to wheelchairs?

The Wisboom pumping station has special toilet facilities for the disabled.

Other locations with specific wheelchair accessibility include: the multi-screen film theatre, the footpaths, our Cruiser and Prins Friso tour boats, and the millyards. Unfortunately, due to their narrow entrances and steep stairwells, the windmill interiors are inaccessible to wheelchairs.

A limited number of (pushed) wheelchairs are freely available for anyone with mobility impairments arriving at Kinderdijk without their own wheelchair. Please refer to the staff at the Wisboom pumping station to obtain your personal wheelchair. Wheelchair users get free entry to the World Heritage grounds, although their companions do have to pay for their own tickets. Anyone with a special disability license is granted free parking.

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Can I borrow a wheelchair?

Kinderdijk World Heritage has two wheelchairs available that can be borrowed free of charge on the day of your visit. These wheelchairs cannot be reserved in advance. Please inquire at the Wisboom Pumping Station.

Events

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When does Illumination Week take place?

Throughout every first full week of September (Monday through Friday), the world-famous windmills of Kinderdijk are illuminated by floodlights during the evening. This ensures a sensational spectacle that is especially appreciated by many photographers.

The historic mills can be seen from the freely accessible cycling and walking trail traversing the windmill area. Walking through the windmill area is free.

The whole village unites in an effort to add to the brightly lit festive atmosphere, decorating facades with lighting and installing illuminated miniature windmills along the Lek dike. On Illumination Week’s Friday evening, you can visit the local Windmill Market featuring over seventy stands. This annual fair is held near the windmill complex.

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Can I participate in the Windmill Market?

The Kinderdijk World Heritage Foundation is not directly involved in the organisation of Kinderdijk village’s Windmill Market. It is managed by residents united in the local ‘Balkengat’ Playground Committee. Any proceeds from the market will be spent on maintenance of the playground. You can contact the committee, for market stand reservations and other matters, at molenmarkt@gmail.com.

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The Windmill Skating Tour is coming – can I rent skates?

As soon as the ice is growing thicker, our blood starts pumping! Visitors often ask us when the Windmill skating tour will take place, and whether skate rental is available at Kinderdijk World Heritage. Unfortunately, we are not involved in the organisation of the skating tour, and we cannot provide accurate information in the thickness or reliability of the ice. Be sure to check out http://www.schaatsmolentochten.nl/  to stay up to date on all the latest developments.

Miscellaneous

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Lost and found: have you found or lost anything during your Kinderdijk World Heritage visit?

Kindly contact our office at info@kinderdijk.nl. We are happy to help you on your way. Please try to state as many details as you can, including the relevant location, date, and time, and a description of the item. Please note that you will be required to prove that the item belongs to you.

If you have found an item, kindly hand it over at any of our visitor locations. Thank you very much!

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Where can I file a complaint?

Should you have any complaints, feedback, or compliments that you wish to share, please submit them in writing at info@kinderdijk.nl.

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Am I allowed to pilot a drone?

Let’s make one thing clear: drones are wonderful devices, capable of capturing stunning imagery – we wholeheartedly agree with that. Nonetheless, employing drones can easily become a serious nuisance. Since most of our windmills are inhabited, taking the privacy of residents into consideration is a big deal to us. After all, who likes having cameras hovering overhead intruding on your privacy all day long?

In addition, Kinderdijk World Heritage is a protected Natura 2000 area. A wealth of plant life, bird species, and other animals use it as a much needed safe haven to preserve wildlife diversity and habitats. This means that as a rule, flying over Natura 2000 zones is prohibited, to prevent disturbing the peace that flora and fauna need. Professional drone pilots must always obtain prior permission from the Omgevingsdienst Haaglanden authorities. National directives govern drone use by private individuals.

In September 2018, the No Drone awareness campaign was launched under the direction of the Molenwaard and Alblssserwaard municipal authorities. The campaign uses signs, social media, and other means to make Kinderdijk World Heritage visitors aware of the impact that drones have on the daily lives and privacy of our residents. Under current regulations, drone pilots may be fined by force of Molenwaard General Local Directives (Algemene Plaatselijke Verordening) if they cause demonstrable nuisance and are caught in the act. The amount fined is nothing to sneeze at: 410 euros, to be precise. If you did manage to obtain a licence, please be sure to inform us at the Kinderdijk World Heritage Foundation (SWEK). We will inform the millers in turn.

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Is street vending allowed at Kinderdijk World Heritage?

No, it is not. All entrepreneurs require prior permission by the Kinderdijk World Heritage Foundation, as well as a license from the Molenwaard municipal authorities. All license applications can be submitted by mail to info@kinderdijk.nl.

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Can I moor my boat in Kinderdijk World Heritage waters?

No, you cannot. Mooring your boat or other craft at the Kinderdijk World Heritage jetties is strictly forbidden.

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Where can I find information about educational materials and curriculum programmes about Kinderdijk World Heritage?

On this website, you will find a wealth of information about the history and background of Kinderdijk. For any special projects, feel free to submit your requests by email. Kinderdijk does not have posters, premiums, or free handouts available for these purposes. For further information, please contact our staff.

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Further questions

If you have any further questions, please contact us at info@kinderdijk.nl, or by phone at +31 (0) 78 691 28 30.